Shipping & Returns

Everything about how your order reaches you, what it costs, and how to send something back.

Order processing

We pack and dispatch orders within 1–2 working days. Orders placed on Saturday, Sunday or a public holiday are processed on the next working day. You will receive an email with a tracking number as soon as your parcel leaves us.

The delivery times below are counted from dispatch, not from the moment you place the order.

Shipping options and costs

Croatia

European Union

DPD Standard is priced by zone. Every EU order over 99 EUR ships free.

Prices at checkout include VAT and there is nothing further to pay on delivery.

Rest of Europe and the Western Balkans

Albania, Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland and Türkiye.

Tracking your order

As soon as your order ships you will get a confirmation email containing the courier and the tracking number. DHL and DPD will also notify you by SMS or email before delivery, so you can rearrange the delivery day or the drop-off point if it does not suit you.

If your tracking has not moved for more than two working days, email us at contact@fnc-store.com and we will chase it.

Returns

You have 14 days from the day you receive your order to tell us you want to return it.

Request a return

Condition

• Unworn and unused, in the condition you received it
• All original tags and labels still attached
• Returned in its original packaging where possible

How to return something

• Open your FNC STORE account, find the order and choose Request return. You will get an email as soon as we approve it.
• No account yet? Email contact@fnc-store.com with your order number and what you want to return.
• Either way we will confirm the return address and what to include in the parcel.
• Send the parcel with a courier of your choice. Keep the tracking number until the refund lands.

Please do not send anything back before your return is approved — parcels that arrive unannounced can take much longer to process.

Who pays for the return

Return shipping is paid by you, unless the item is faulty or we sent you the wrong item — in that case we cover it.

When you withdraw from the purchase within 14 days, we refund the price of the goods plus the standard delivery cost you paid on the original order. If you chose a faster or more expensive delivery option than our cheapest standard one, we refund the amount of the standard option.

Your refund

Once your return arrives and we have checked it, we refund to the original payment method within 14 days. Card refunds usually appear within a few working days after that, depending on your bank.

Exchanges

The fastest way to get a different size or colour is to return the item for a refund and place a new order. That way you are not waiting for your return to reach us before the new item is reserved for you.

Faulty or incorrect items

If something arrives damaged, faulty, or is not what you ordered, email us within 14 days with your order number and a photo. We will replace it or refund you in full, including the delivery cost, and we cover the return shipping.

What cannot be returned

• Personalised items, including the Cage Canvas With Your Name, are made to order with your name printed on them and cannot be returned or exchanged unless faulty.
• Items returned after 14 days, or worn, washed, or missing their tags.

These terms do not affect your statutory rights as a consumer.

Model withdrawal form

As a consumer in the EU you can withdraw from your purchase within 14 days of delivery without giving a reason. The easiest ways are the returns portal or a short e-mail — but if you prefer, you can use this standard form. Copy it into an e-mail to contact@fnc-store.com, fill it in and send it before the 14-day period expires.

Still have a question?

Email contact@fnc-store.com, message us on WhatsApp at +385 99 760 1510, or use the form on our contact page. We answer Monday to Friday, 8:00–17:00.